Privacy policy
PRIVACY POLICY
Last updated: 13 September 2026
TRYLUXE respects your privacy. This Privacy Policy explains how we collect, use, share and protect your personal information when you visit tryluxe.net, place an order or contact us.
WHO WE ARE
TRYLUXE is responsible for the personal information described in this policy.
Contact us:
Email: tryluxe@outlook.com
Website: https://tryluxe.net
INFORMATION WE COLLECT
Depending on how you use our store, we may collect:
• Your name, delivery address, billing address, email address and telephone number
• Order, transaction, return and customer-service information
• Payment status and limited payment information supplied by payment providers
• Device, browser, IP address, cookie, usage and website-interaction information
• Information you provide when contacting us, completing a form or leaving a review
We do not directly store complete payment-card details.
HOW WE USE YOUR INFORMATION
We may use your personal information to:
• Process payments, fulfil and deliver orders
• Send order confirmations, delivery updates and tracking information
• Manage returns, exchanges and refunds
• Provide customer support
• Operate, secure, troubleshoot and improve our website
• Detect and prevent fraud, misuse and security incidents
• Meet legal, tax and regulatory obligations
• Send marketing communications or personalise advertising where permitted by law and, when required, with your consent
LEGAL BASIS FOR PROCESSING
Where UK or European data-protection law applies, we process your information on one or more of the following legal bases:
• Performance of a contract, such as processing and delivering your order
• Compliance with a legal obligation
• Our legitimate interests, such as protecting our business from fraud and improving our services
• Your consent, where consent is required
COOKIES AND SIMILAR TECHNOLOGIES
We and our service providers may use necessary, analytics, functionality and advertising cookies or similar technologies.
Where consent is required, non-essential cookies will be used only after you make a choice through our cookie settings. You can change your preferences at any time through the cookie controls on our website.
HOW WE SHARE INFORMATION
We may share relevant personal information with service providers that help us operate our business, including:
• Shopify, our ecommerce platform provider
• Payment processors
• Fulfilment and delivery partners
• Hosting, IT and security providers
• Analytics, marketing and customer-support providers
We may also disclose information where required by law, to protect our legal rights or in connection with a business reorganisation.
We do not sell personal information as a product.
SHOPIFY
Our store is hosted by Shopify. Shopify processes information to provide and secure its commerce services.
You can read Shopify’s Privacy Policy here:
https://www.shopify.com/legal/privacy
INTERNATIONAL TRANSFERS
Some service providers may process personal information outside the United Kingdom or European Economic Area.
Where required, we use appropriate safeguards, such as adequacy regulations or approved contractual protections, to protect transferred information.
HOW LONG WE KEEP INFORMATION
We keep personal information only for as long as reasonably necessary for:
• Order fulfilment and customer support
• Legal, accounting and tax obligations
• Fraud prevention and security
• Dispute resolution
Retention periods vary depending on the type of information and the reason it is processed.
YOUR RIGHTS
Depending on applicable law, you may have rights to request:
• Access to your personal information
• Correction of inaccurate information
• Deletion of information
• Restriction of processing
• Objection to processing
• Data portability
• Withdrawal of consent where processing relies on consent
To exercise a privacy right, email us at tryluxe@outlook.com. We may need to verify your identity before completing your request.
MARKETING
You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the email.
COMPLAINTS
Please contact us first if you have a privacy concern so we can try to resolve it.
If UK data-protection law applies, you may also complain to the Information Commissioner’s Office. You may contact another competent data-protection authority where applicable.
SECURITY
We use reasonable technical and organisational measures designed to protect personal information. However, no method of online transmission or storage is completely secure.
CHILDREN
Our services are not directed to children, and we do not knowingly collect personal information from children contrary to applicable law.
CHANGES TO THIS POLICY
We may update this Privacy Policy to reflect changes to our services, practices or legal requirements. The latest version will always be published on this page with the updated date.