Terms of service
TERMS OF SERVICE
Last updated: 13 September 2026
These Terms of Service govern your use of https://tryluxe.net and any purchases made from TRYLUXE.
By using our website or placing an order, you agree to these Terms. Please also read our Privacy Policy, Shipping Policy and Refund Policy.
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WEBSITE USE
You may use this website only for lawful purposes.
You agree to provide accurate, complete and current information when placing an order. You must not interfere with the website, attempt unauthorised access, introduce malicious code or use our services fraudulently.
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OUR PRODUCT
TRYLUXE sells an ergonomic butterfly-shaped memory foam cervical pillow designed to support comfortable sleep positioning.
Product colours and appearance may vary slightly because of screen settings, photography and normal manufacturing differences.
Product information is provided for general informational purposes only. Our pillow is not a medical device and is not intended to diagnose, treat, cure or prevent any medical condition.
If you experience persistent pain, injury or another medical concern, seek advice from an appropriately qualified healthcare professional.
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ORDERS
Submitting an order is an offer to purchase the selected product.
A contract is formed when we accept your order and send an order confirmation.
We may decline or cancel an order where permitted by law, including in cases of suspected fraud, payment failure, stock unavailability or an obvious pricing error.
If we cancel a paid order, we will issue the appropriate refund.
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PRICES AND PAYMENT
Prices are displayed in the currency shown at checkout.
The price payable is the price confirmed when you submit your order, subject to correction of obvious errors where permitted by law.
Payment must be authorised using one of the payment methods available at checkout.
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PROMOTIONS
Promotions, crossed-out prices and discount offers are subject to the terms and availability shown when the offer is presented.
We may change or end a promotion without affecting orders that have already been accepted.
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PROCESSING AND DELIVERY
Orders are normally processed within 1–2 business days.
After dispatch, delivery is normally estimated to take 3–5 business days.
These are estimated delivery times and are not guaranteed delivery dates. Please see our Shipping Policy for full details.
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CANCELLATION AND 14-DAY RETURNS
You may request a return within 14 calendar days of receiving your order, subject to the conditions in our Refund Policy.
This commercial policy does not limit any statutory cancellation, return or remedy rights available to you.
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PRODUCT USE AND CARE
Please follow all care and use instructions supplied with the pillow.
Keep the product away from open flames and unsuitable heat sources. Do not use a damaged product.
TRYLUXE is not responsible for damage caused by misuse, improper care or use contrary to supplied instructions, except where liability cannot legally be excluded.
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FAULTY, DAMAGED OR INCORRECT ITEMS
If an item is faulty, damaged, incorrect or not as described, contact us as soon as possible at tryluxe@outlook.com.
We will provide an appropriate remedy in accordance with applicable consumer law.
Nothing in these Terms limits your mandatory statutory rights.
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REFUNDS
Approved refunds are normally returned to the original payment method.
Refund timing may depend on your bank or payment provider. Please see our Refund Policy for complete details.
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INTELLECTUAL PROPERTY
All website content, including text, graphics, logos, photographs, videos and design elements, belongs to TRYLUXE or its licensors and is protected by applicable intellectual-property laws.
You may not reproduce, copy, modify, distribute or commercially exploit our content without written permission, except where allowed by law.
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REVIEWS AND USER CONTENT
Any review, comment or other content you submit must be truthful, lawful and must not infringe another person’s rights.
We may moderate or remove content that is unlawful, fraudulent, misleading or inappropriate.
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THIRD-PARTY SERVICES
Our store uses Shopify and may link to third-party services.
Those third parties may have their own terms and privacy practices. Shopify provides the ecommerce infrastructure for our store but is not the seller of products purchased from TRYLUXE.
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LIABILITY
Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for fraud, fraudulent misrepresentation or mandatory consumer rights.
Subject to this, we are not responsible for losses that were not reasonably foreseeable or for business losses arising from a consumer purchase.
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EVENTS OUTSIDE OUR CONTROL
We are not responsible for delay or failure caused by events outside our reasonable control.
We will take reasonable steps to minimise the effect and communicate with affected customers where appropriate.
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CHANGES TO THESE TERMS
We may update these Terms to reflect changes to our products, services, practices or legal requirements.
The version applying to an order is the version in effect when the order is placed.
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GOVERNING LAW AND DISPUTES
These Terms are governed by the law applicable to the business operating TRYLUXE, without depriving consumers of mandatory protections available under the law of their country of residence.
Please contact us first at tryluxe@outlook.com so we can try to resolve any dispute informally.
You may also use any court or alternative dispute-resolution process available to you under applicable law.
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CONTACT