SHIPPING POLICY

Last updated: 13 September 2026

This Shipping Policy explains how TRYLUXE processes and delivers orders for our ergonomic memory foam pillow.

ORDER PROCESSING

Orders are normally processed within 1–2 business days.

Orders placed on weekends or public holidays will be processed from the next business day.

Processing time is separate from delivery time.

ESTIMATED DELIVERY

After your order has been dispatched, delivery is normally estimated to take 3–5 business days.

Delivery times are estimates and cannot be guaranteed. Delays may occasionally occur due to the delivery destination, carrier disruptions, severe weather, public holidays, peak shopping periods, customs procedures or circumstances outside our reasonable control.

ORDER TRACKING

When tracking is available, we will send the tracking details to the email address provided at checkout.

Tracking information may require a short period to become active after your order has been dispatched.

DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate delivery address at checkout.

If you notice an error in your address, contact us immediately at tryluxe@outlook.com.

We will do our best to update the address before dispatch. However, changes cannot be guaranteed once order processing has started or the parcel has been shipped.

DELIVERY DELAYS

If your order is experiencing an unusual delay, contact us and include your order number.

We will review the available tracking information and contact the delivery carrier where appropriate.

Your statutory rights regarding delayed delivery are not affected by this policy.

LOST, DAMAGED OR INCOMPLETE DELIVERIES

If your parcel appears to be lost, arrives damaged or contains an incorrect or missing product, contact us as soon as possible at tryluxe@outlook.com.

To help us investigate, we may request:

• Your order number
• Photographs of the parcel
• A photograph of the shipping label
• Photographs of the received product

We will review the situation and provide an appropriate solution in accordance with applicable consumer law.

CUSTOMS AND IMPORT CHARGES

If customs duties, import taxes or local charges apply to your destination, they will be handled as displayed at checkout or as required by the relevant authority.

Where any charges are not included in the checkout total, customers will be informed whenever reasonably possible.

ORDER CHANGES AND CANCELLATIONS

If you need to change or cancel your order, contact us immediately.

Changes or cancellations may be possible before dispatch but cannot be guaranteed after processing has started.

If the order has already shipped, you may request a return after receiving it in accordance with our Refund Policy.

CONTACT US

TRYLUXE
Email: tryluxe@outlook.com
Website: https://tryluxe.net